1. Commitment

SONO designs and operates reliable, innovative software intended to meet documented customer, legal and recognised quality requirements.

2. Objectives

• Understand standard customer needs and measure satisfaction
• Maintain effective quality-management and change processes
• Use risk-based thinking and evidence-informed decisions
• Develop employee competence and cross-functional collaboration
• Measure performance, learn from feedback and improve continually
• Build trustworthy and sustainable customer relationships

3. Shared responsibility

Quality is the responsibility of every employee and relevant supplier. Management provides direction, resources and periodic review.