1. Lawful business use

The services may be used only for lawful business purposes consistent with the SaaS Terms, documentation and the customer’s authorised scope.

2. Prohibited conduct

• Illegal, fraudulent, deceptive, infringing or rights-violating activity
• Malware, denial-of-service, unauthorised scanning, penetration testing or security circumvention
• Reverse engineering except where non-waivable law expressly permits it
• Credential sharing, impersonation or unauthorised account access
• Uploading unsupported special-category data, secrets or content Customer lacks authority to process
• Excessive automated traffic or use that materially impairs the service
• Resale, sublicensing or use for an unauthorised third-party organisation

3. Security responsibilities

Customer must protect credentials, promptly remove unnecessary access, apply least privilege and notify SONO of suspected compromise.

4. Enforcement

SONO may investigate credible abuse and proportionately restrict affected access. Where practicable, SONO provides notice and an opportunity to cure; urgent threats may require immediate action.

5. Reporting

Report suspected abuse or security concerns to info@sonosoftware.com with sufficient details for investigation.